Doggyluscious dog grooming in Failand, North Somerset

Grooming Policy

Here at Doggyluscious I aim to operate a relaxed salon. To maintain my high standards of service, I ask all customers to read and understand my grooming policy - see below. By booking an appointment for your dog, you agree to the grooming policy and the terms and conditions herein.

Arrival/Collection

An appointment system is used which allows me to operate my policy of 'one dog' (or family of dogs) in the salon at any one time. Please be punctual. If you are late dropping your dog off, there may be insufficient time to complete the treatment. Please collect your dog at agreed time. Failure to do so will result in an additional charge of £5 per half hour of lateness.

Cancellations/No Shows/Missed Appointments

Whilst I understand that sometimes appointments have to be cancelled in an emergency, I do ask that you give me at least 24 hours notice where possible, prior to appointment cancellation. This is so that I can, wherever possible, allow another customer to take that appointment. I reserve the right to charge a fee of £15 for appointments missed or cancelled with less than 24 hours notice payable prior to any future booking. Arriving 30 minutes or more late for appointments will in most cases require re-scheduling and a missed appointment fee of £15 will apply.

Hygiene

Please ensure your dog has attended to its business before dropping off at the salon.

Fleas

If fleas are discovered on your dog during treatment, a flea surcharge of £20 will apply. This covers the cost of flea elimination: pets with fleas are washed 2-3 times with specialist shampoo, towels must be bagged and laundered separately, and the Salon must be thoroughly cleansed and disinfected.

Dangerous Dogs

I do not accept any dog that is described under The Dangerous Dog Act 1991.

I reserve the right to muzzle or restrain any dog whilst in my care if I, at my sole discretion, feel its behaviour poses a threat during its treatment.

De-matting

Normal grooming charges do not include the de-matting of a heavily matted dog and there will be an additional charge for this service where applicable.

No "Drying Cages"

I have a strict no drying cages policy. All dogs are dried and finished by hand to a high standard.

Payment

Payment must be made either by cash, cheque on collection of your dog or by bank transfer or PayPal by agreement. I regret that I cannot accept credit cards. My estimates are based on an average expectation of the work required for the breed or type of dog, however, please be aware that some dogs may require extra work or handling and as such this will be reflected in the price charged.

Privacy

Rest assured I do not divulge your details to any third parties. However, from time to time I may contact you with news, offers and updates. I may also photograph or video your pet and use these images on my website, Facebook or Instagram page for marketing purposes. Please let me know if you do not wish to receive such information or do not want me to use images of your pet.

CCTV

For safety, security and quality assurance purposes, CCTV is in operation at all times, including throughout each grooming treatment.

IMPORTANT NOTICE - COVID-19 / CORONA VIRUS - UPDATED 05/01/2021

Latest restrictions - dog groomers are able to remain OPEN and leaving home to attend to the welfare of an animal is permitted.

Doggyluscious has been trading responsibly and putting the health of our doggy clients and their humans first as always throughout recent months. I have been operating a COVID-secure working environment for many months now and continue to remain safely open while the current restrictions are in place.

Key measures in place to enable you to book and visit with confidence are:

As always, I only have one customer's dog or dogs here at any one time, with generous gaps between each customer, so social distancing from other customers is assured.
We can discuss any special grooming needs or instructions over the phone to minimise contact during your visit.
Dogs may be released into the secure area between the gate and the salon where I will be ready to receive them, so we never need to be less than 2m apart.
Customers will retain their dogs' leads and collars during the dogs' visit with me.
All dogs are washed immediately upon arrival and before any other grooming process is carried out.
The salon and all grooming equipment is thoroughly cleaned and disinfected before and after each customer visit.
I am using appropriate and practical PPE.
Invoices are issued by email and payments can be made by bank transfer or the Doggyluscious PayPal account. No cash handling is necessary and I would encourage all customers to switch to electronic payments wherever possible please.

Travelling to Doggyluscious is permitted travel (it is permissible to leave home to obtain services and to attend to the welfare of an animal). Although it isn't strictly necessary under the rules, minimising travel is clearly desirable. Many clients combine visiting with other purposes, for example, dropping off their dog(s) while:

On their way to or from work or volunteering activities;
Walking their dogs to me as part of their daily exercise;
Out shopping for food or other essentials;
Accessing other healthcare services;
On their way to or from school to drop their children off;
On their way to care for a vulnerable person; or
On their way to take exercise nearby.

Please remember that good grooming remains a health and welfare necessity for many dogs and can prevent more serious issues developing which may lead to veterinary visits and unnecessary expense.

The guidance is subject to frequent change and to ongoing re-interpretation by government, police and local authorities, so please stay abreast of and act in accordance with your understanding of it. Similarly, the guidance to businesses changes frequently and so my approach to trading does of course remain potentially subject to further change - if that happens, this notice will be updated promptly, so do please check back here.

If you are unable to attend an appointment for any reason, please do give me as much notice as possible. I always have customers wishing to book at short notice and it's really helpful to them and their dogs if I am able to fit them in by recycling cancelled appointments.

I look forward to seeing you and your furry friend soon. Meantime, do stay safe and well.

Best Wishes

Lorraine

Created with